Shipping policy
At Sattva, our pre-order system ensures that each piece is crafted with intention and sustainability in mind. Since pre-orders are made-to-order, shipping times may differ from regular purchases. Please review our Pre-Order Shipping Policy before placing an order.
Pre-Order Processing & Shipping Timeline
- Each pre-order item is produced based on demand, which means processing times vary. Estimated shipping dates will be provided at checkout.
- Standard production and fulfillment take around 3-5 weeks
- Once your order is ready, you will receive a shipping confirmation email with tracking details.
Shipping Methods & Costs
- Shipping rates are calculated at checkout based on location and selected shipping method.
- We offer [Standard, Express, International] shipping options.
Delays & Updates
- While we do our best to meet estimated delivery times, delays may occur due to production, supplier, or shipping carrier issues.
- We will send updates via email, sms, and social media if any significant delays arise.
Tracking Your Order
- Once shipped, you’ll receive a tracking number to monitor your order’s journey.
- If you do not receive tracking information within the estimated timeframe, contact us at sattvawrld@gmail.com.
International Shipping
- We ship worldwide! However, international customers are responsible for any customs duties or taxes imposed by their country.
- Customs processing times may vary, which could impact final delivery dates.
Lost, Stolen, or Damaged Shipments
- Lost or Stolen: We are not responsible for lost or stolen packages once marked as delivered. If this happens, please contact the shipping carrier.
- Damaged Items: If your order arrives damaged, email us at sattvawrld@gmail.com with photos, and we will assist in resolving the issue.
Address Changes
- If you need to update your shipping address, please contact us within 24 hours of placing your order.
- Once an order has shipped, we cannot modify the delivery address.