Refund policy

At Sattva, we appreciate your support in our organic pre-order drops. Each piece is made with intention, and we strive to deliver quality streetwear that aligns with our brand’s values. Please read our Pre-Order Return and Refund Policy before making a purchase.

Pre-Orders & Cancellations

• All pre-order sales are final once placed.
• Pre-orders cannot be canceled after 24 hours of purchase, as production begins based on demand.
• If you need to update shipping details, please contact us within at sattvawrld@gmail.com.

Returns & Exchanges

Since our pre-orders are made-to-order, we do not accept returns or refunds unless:

• The item is defective or damaged upon arrival.
• You received the wrong item.

If you encounter any of the above issues, email [sattvawrld@gmail.com] within 2 days of delivery with:

• Order number
• Photos of the issue

Once approved, we will offer:
✅ A replacement (subject to availability)
✅ A store credit for future purchases

Refunds

Refunds are only issued in cases of production issues or if we cannot fulfill the pre-order.

• If approved, refunds will be processed to the original payment method within a few business days.

Shipping & Delays

• Estimated shipping dates for pre-orders are provided at checkout.
• Unforeseen delays may occur due to production or logistics. We will notify you via email if any significant delays happen.

Final Sale Items

• Limited edition, custom, or discounted pre-order items are final sale and not eligible for returns.

Need Help?

For any questions, reach out to [your email] or visit [your website].